Returns
You may return any items that you are unhappy with (excluding earrings) within 14 days of purchase in the UK and 28 days overseas.
Items must be returned unworn, in their original packaging with proof of purchase and all associated material.
Items must be returned as a whole and not as separate parts.
There is no need to let us know in advance if you wish to return something. Simply ensure that you include the returns slip that was sent with your original purchase.
We advise that all returns are sent by Recorded Delivery, as we are unable to accept responsibility for returns unless signed for by a member of GALERIA AMAYA staff.
Once we have received your return, we will inform you via email. Returns are usually processed within 10 working days, although during busy periods this may vary.
Refunds will always be processed onto the same debit or credit card used for purchase. Refunds may take up to 5 working days to appear on your card.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
POSTAGE COSTS WILL BE REFUNDED ON FAULTY ITEMS ONLY.
GALARIA AMAYA are unable to accept returned earrings, unless faulty. This is due to hygiene reasons and does not affect your statutory rights.
Items must be returned unworn, in their original packaging with proof of purchase and all associated material.
Items must be returned as a whole and not as separate parts.
There is no need to let us know in advance if you wish to return something. Simply ensure that you include the returns slip that was sent with your original purchase.
We advise that all returns are sent by Recorded Delivery, as we are unable to accept responsibility for returns unless signed for by a member of GALERIA AMAYA staff.
Once we have received your return, we will inform you via email. Returns are usually processed within 10 working days, although during busy periods this may vary.
Refunds will always be processed onto the same debit or credit card used for purchase. Refunds may take up to 5 working days to appear on your card.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
POSTAGE COSTS WILL BE REFUNDED ON FAULTY ITEMS ONLY.
GALARIA AMAYA are unable to accept returned earrings, unless faulty. This is due to hygiene reasons and does not affect your statutory rights.
